Waiting weeks for internet installation is not normal anymore. If you live or run a business in Nakuru, you can get connected the same day you place your order.
This guide walks you through how TCOM same day internet connection works, what to prepare, and how to pick the right plan for your home or office.
Understand Why Same-Day Connection Matters
A slow installation process costs you more than time.
- Students miss online classes and assignment deadlines.
- Businesses lose sales when card machines and online orders depend on Wi-Fi.
- Remote workers miss meetings and fall behind on deliverables.
Unreliable connectivity remains one of the biggest obstacles for people working online, with slow speeds and outages disrupting meeting attendance and deadlines.
Same-day connection removes that risk from the start. You place your order, and you’re working, streaming, or serving customers before the day ends.
Check Your Coverage Area First
Before you place an order, confirm TCOM reaches your location.
TCOM covers Maili Sita, Heshima, Kiti, Bismark, Whitehouse, Mawanga, Tumsifu, Kiratina, Kiamunyeki, Lanet, Makao, and Umoja I to III, along with growing coverage across Nakuru, Nyeri, Trans Nzoia, Uasin Gishu, Laikipia, and Nyandarua.
Call the TCOM office on 0110345166 or send a message through contact us to confirm your estate is covered. This single step saves you from ordering a plan you can’t get today.
Choose Between Wireless and Fiber Internet
Your connection type shapes your speed, budget, and setup time.
- Wireless Internet works well if you need a flexible, fast setup and your home or office sits within TCOM’s signal range. It handles browsing, streaming, and video calls comfortably.
- Fiber Internet suits you if you download large files, run a business with several connected devices, or stream in 4K. Fiber cables resist weather interference and carry data at higher, steadier speeds.
Read the full breakdown of types of internet connection to see which one matches your household or office setup before you call in your order.
Pick a Package That Fits Your Needs
TCOM offers six home packages, each built around device count and daily use.
| Package | Speed | Devices | Monthly Price (Ksh) |
| Basic | 5Mbps | Up to 3 | 1,500 |
| Standard | 7Mbps | Up to 5 | 2,000 |
| Popular | 10Mbps | Up to 6 | 2,400 |
| Premium | 15Mbps | Up to 8 | 3,000 |
| Bronze | 20Mbps | Up to 10 | 3,499 |
| Gold | 30Mbps | Up to 12 | 4,499 |
If your household streams often, check the guide on speed for streaming videos before choosing your bandwidth.
Business and institution plans go up to 150Mbps, so schools, hospitals, and offices can scale beyond the home tiers.
Browse the full list of internet packages and pick the one that matches your device count and daily habits.
Prepare Your Space Before the Technician Arrives
We recommend that you:
- Clear the wall or roof space where the router or dish will sit.
- Keep a power source near the installation point.
- Have our M-Pesa details ready for payment.
- Let the technician know if you want the router placed in a specific room.
TCOM technicians aim to connect you within 45 minutes of arriving at your home or business premises, so this small prep work keeps the process moving.
Know What Happens During Installation
Here’s what to expect once you place your order:
- You choose Wi-Fi or fiber based on your budget and location.
- You select a home or business package.
- You call the TCOM office on 0110345166 to confirm your order.
- A technician arrives at your premises for equipment setup and configuration.
- You test your connection during a short free trial period.
- You keep your subscription active with timely M-Pesa payments.
Consultation during installation is free, and you can raise questions with the technician on-site before signing off on the connection.
Budget for Installation and Monthly Costs
Installation is a flat fee, and it drops if you already own equipment.
| Item | Cost (Ksh) |
| Standard installation | 3,500 |
| Installation with existing router | 2,000 |
| Basic monthly plan (5Mbps) | 1,500 |
| Business/institution plans | Custom, up to 150Mbps |
Pay through M-Pesa using TCOM’s Paybill number 4129711, with your phone number as the account number.
Get Support After You’re Connected
Your relationship with TCOM doesn’t end at installation.
- Call 0110345166 for technical issues or disconnections.
- Renew your subscription on time to avoid automatic disconnection.
- Reach the support team 24/7, including weekends and holidays.
- Upgrade your package anytime as your household or business grows.
Fiber connections in particular scale well, so you can move from a starter package to a higher tier without replacing your entire setup.
After Technicians Leave
Keep a few habits in mind after your technician leaves:
- Restart your router monthly to keep performance steady.
- Position your router in an open, central spot for the best signal spread.
- Track your renewal date so your connection never lapses mid-month.
- Save the TCOM support line in your phone for quick access during outages.
These small steps prevent most of the common complaints connected households and offices run into during their first few months on a new plan.
Why Nakuru Homes and Businesses Choose TCOM
TCOM built its same-day connection process around what Nakuru actually needs, which is fast setup, fair pricing, and a support team that picks up the phone.
Ideally, you:
- Get connected within 45 minutes of technician arrival.
- Choose from six home packages starting at Ksh 1,500 per month.
- Enjoy zero data caps and a 99% uptime guarantee.
- Scale from a starter plan to a 150Mbps business package as you grow.
- Reach 24/7 customer support whenever something needs fixing.
