Your internet goes out mid-meeting. Or a page that should load in seconds takes a full minute. Or you check your monthly bill and quietly ask yourself what you’re actually paying for.
If any of this sounds familiar, you’ve probably been thinking about switching internet providers.
The good news is that switching your internet provider is not as complicated as most people think. It takes a bit of planning, and if you do it in the right order, you won’t lose your connection for a single day.
Here’s a simple guide to switching your internet to TCOM (Tonycomm Group Ltd) in Nakuru.
Know When Your Current Provider Is No Longer Worth It
Not every dropped connection means you need a new provider. But there are clear signs it’s time to move on:
- Your connection drops constantly, even after making multiple complaints.
- Your speeds don’t match what you’re paying for.
- Customer support is hard to reach or doesn’t fix the problem.
- You’ve been on the same plan for years while better, cheaper options now exist nearby.
If at least two of these match your situation, it’s time to make a change.
Confirm That TCOM Covers Your Area
Before doing anything else, check whether TCOM can physically reach your home or business.
Our current coverage in Nakuru includes Maili Sita, Heshima, Kiti, Bismark, Whitehouse, Mawanga, Tumsifu, Kiratina, Kiamunyeki, Lanet, Makao, and Umoja I to III.
Don’t rule TCOM out if your area is not on the list. Our network is growing, and a quick call to 0110345166 can confirm whether your street or estate falls within our reach.
This step matters because choosing a provider that doesn’t serve your area wastes everyone’s time.
Choose the Right TCOM Package for Your Home or Business
Once you confirm TCOM is available where you are, the next step is picking a plan. TCOM offers both fiber internet and wireless internet for home and business users across Nakuru.
Here’s a look at TCOM’s current pricing:
| Package Type | Speed | Monthly Cost |
| Home (Entry) | 5 Mbps | Kshs. 1,500 |
| Home (Mid-range) | Up to 30 Mbps | Kshs. 4,499 |
| Business (Entry) | 5 Mbps | Kshs. 2,000 |
| Business (Premium) | Up to 150 Mbps | Kshs. 45,000 |
Every plan comes with no data caps and a 99% uptime guarantee. You’re not buying a fixed amount of gigabytes. You’re getting consistent speed for the full 30-day billing period.
For businesses with multiple devices, the TCOM business packages offer dedicated bandwidth that scales with your needs.
If you’re not sure how much speed you need, TCOM’s internet speed guide breaks it down based on how you actually use the internet, whether that’s basic browsing, working from home, streaming 4K, or online gaming.
Review Your Current Provider’s Contract Before You Leave
This is where most people hit an unexpected wall. Before you cancel your current provider, find out where you stand.
Ask two straightforward questions:
- I’m I on a month-to-month plan, or am I locked into a fixed-term contract?
- Is there a fee for leaving early, and what equipment do I need to return?
Some internet providers in Nakuru charge early termination fees, especially if you leave before your contract ends. Others run on flexible monthly billing with no penalties at all. Either way, knowing your position helps you plan your timeline.
If you’re mid-contract, it may make sense to schedule your TCOM switch for when the contract naturally expires. If you’re already on a rolling monthly plan, you can move as soon as you’re ready.
Contact TCOM and Book Your Installation
Now you’re ready to make the actual switch. Call TCOM on 0110345166 or reach out to us via WhatsApp message. A representative will help you choose the right package and schedule your installation.
Here’s what the installation process looks like:
- TCOM charges a flat fee of Kshs. 3,500 for fiber installation.
- If you already have a compatible fiber router, the fee drops to Kshs. 2,000.
- Wireless installation costs vary based on your location, so TCOM surveys your area first.
- Installation typically takes under 60 minutes once the technician arrives.
One thing worth knowing is you only pay the installation fee after and get a one-month free subscription. If the service isn’t what you expected within the trial period, you’re not forced to continue.
Keep Your Old Connection Running Until TCOM Is Live
This step is easy to overlook, and skipping it can leave you without internet for days.
Do not cancel your current internet plan the same day you book TCOM’s installation. Keep your old connection active until TCOM is fully set up and working on all your devices.
If there’s a scheduling delay or anything goes wrong during installation, you won’t be left completely offline.
Once your connection to TCOM internet is running well, cancel your old plan.
Cancel Your Old Provider Properly
Closing your old internet account in Kenya is usually a phone call or an in-person visit. But before you do it, take care of a few things:
- Know exactly when your next billing cycle starts so you’re not charged an extra month.
- Get written confirmation of your cancellation, whether by email or text.
- Return any rented equipment (router, modem, cables) and keep proof that you did.
Your old provider may try to keep you with a last-minute discount. Hear them out, but compare the offer honestly.
TCOM’s pricing, combined with what their service actually delivers, including no data limits, 24/7 support, and coverage across Nakuru, is hard to match. You can read exactly what we commit to on our guarantees page.
Connect All Your Devices and Settle In
Now that you’re part of TCOM, connect each device to the new network. Take a few minutes to confirm everything works as expected: phones, laptops, smart TVs, and anything else that depends on your connection.
If you run into any issues after installation, this troubleshooting guide walks you through the most common internet problems and their fixes. If the issue needs a technician, TCOM’s support team is available around the clock, weekends included.
Don’t hesitate to call 0110345166.
